Example month · Trades

An example month with a Melbourne plumber

Here's what the first month of our More Customers system looks like for a two-crew plumbing business — from switch-on to the monthly report.

This is an illustrative walkthrough, not a real client. It shows exactly what we build for a two-crew plumbing business and the numbers our system tracks. As our first projects complete, this page is replaced with the real thing — named business, real figures.

Week by week

Week 1

Switch-on

Missed-call text-back goes live — every unanswered call gets an instant SMS

Website chat starts capturing after-hours enquiries

Every enquiry lands in one place with source and job details

Week 2

First after-hours wins

2:47am hot-water emergency captured, replied to in under a minute, booked for 9:30am

Quote follow-ups start going out automatically at day 2 and day 5

First 'sorry we missed you' texts convert two missed calls into booked quotes

Week 3

Reviews switch on

Finished jobs trigger a review request the same evening

First five-star reviews land — rating and count start climbing

Owner stops writing quotes at 9pm: drafts are ready from a voice note

Week 4

The report

Monthly report lands in the client portal: enquiries, response times, reviews, hours saved

Every number is tracked live — nothing hand-typed, nothing massaged

Month 2 tuning: quiet-day promotions queued for the slow fortnight

What the month-1 report tracks

100%

of missed calls answered by text

< 1 min

typical enquiry response, any hour

8–12

review requests sent, from real jobs

6–10 hrs

owner admin time back per week

Illustrative, conservative figures based on how the system performs for businesses of this shape — your monthly report shows YOUR real numbers, tracked live in the client portal.

The jobs that used to go to whoever answered first — now that's you.

More example months

Gyms Clinics Cafés Agencies Everything we do for trades

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